Shipping from Zappos to your door — from $70
Zappos ships free to any US address and accepts cards issued outside the US in a billing-address format it specifies, but it sends nothing outside the US, and that's where your free address with us in Oregon takes over with no sales tax. We receive your shoes in their original brand boxes, remove the puffy outer cartons, and stack them in one carton that reaches you in 7–9 business days by Economy or 5–7 by Express.
Two obstacles at Zappos and our solution to each
The store is generous with domestic shipping and clear in its policies, and two points remain that specifically concern the buyer outside the US, both of which are solved before the package leaves our warehouse.
Gulf cards are accepted, but in a special address format
Zappos doesn't ship outside the US at all, so your address with us in Oregon solves that from the first shipping field, and it officially accepts your Gulf card as long as the billing address is written in its approved format for international cards: the street on the first line, the city and region with the postal code on the second line, your country's name in the city field, the state AA, and the ZIP code 11111. In this format your order passes the international card review, which can take up to 72 hours, then heads to us by free standard shipping within 3–5 business days.
The free return label is accepted from inside the US only
Zappos' return period is now 60 days from purchase and extends to a year as store credit for registered accounts, and the free UPS label is only accepted from inside the US, so settle your size before ordering using the size guide and buyer reviews on each shoe's page, and sign in with an account rather than as a guest so you keep control of the order. We keep the original shoe box intact with no tape or labels on it as the store requires, and if you change your mind, contact us before the package is forwarded, because as long as it's in our warehouse it's inside the US.
Two pairs of running shoes and a winter boot in one carton
Two Zappos orders arrive at our Oregon warehouse free and with no sales tax, so we take the three shoe boxes out of their two outer cartons and stack them in one secure carton weighing about 10 lb instead of two puffy volumes that air freight charges for. Choose Economy to arrive in 7–9 business days or Express in 5–7, calculate the cost of each with the calculator above, and we prepare the customs paperwork free of charge while your country's customs set any government fees.
Four steps from Zappos to your door
Zappos' interface is simple and familiar to anyone who uses Amazon, and the only difference from the US shopper is how the shipping and billing addresses are entered.
Sign up and get your Oregon address
Create your account with us free in one minute, and you'll find your US address in Oregon with your customer code; this address is what you write in the shipping field at Zappos, and because Oregon has no sales tax your order reaches us with nothing added to its price.
Sign in to Zappos with an Amazon or Google account and order
Sign in with an Amazon or Google account or create a Zappos account, choose the size using the size guide and buyer reviews, then pay with your card using the approved address format for international cards: your country's name in the city field, the state AA, and the ZIP code 11111. Standard shipping is free with no minimum and reaches our warehouse within 3–5 business days, anyone signing in with an Amazon account subscribed to Prime gets a free shipping upgrade, and international card review can take up to 72 hours. PayPal works from the browser but not the app, and Apple Pay from mobile, as the store makes available at the time of ordering.
We receive, consolidate and repack
We notify you of each package's arrival as soon as it's logged in the warehouse, then we remove the Zappos outer cartons and stack the original shoe boxes in one secure carton with no tape or labels on them, so the volumetric weight that air freight charges for drops while the boxes stay compliant with the store's requirements.
Choose your speed and it reaches you
Pay the shipping charge from your account and choose Economy in 7–9 business days or Express in 5–7, and follow the tracking number to your door, with customs paperwork ready free of charge so the shipment passes through smoothly.
Questions about ordering from Zappos
Yes, officially; it accepts Visa, Mastercard and American Express issued outside the US provided the billing address is entered in its specified format: the street on the first line, the city with the postal code on the second line, the country's name in the city field, the state AA, and the ZIP 11111. The store may review international card orders for up to 72 hours, then ships them free to your address with us in Oregon; only one card per order, PayPal is available from the browser but not the app, and if the order doesn't go through after the review, the Order It for Me service buys it on your behalf with our US account and card and it arrives at the same address.
The return window is 60 days from purchase for a full refund, extending to a year as store credit for registered account holders, and the free UPS label is accepted from inside the US only. So settle your size using the size guide and buyer reviews before ordering, and if you need another size, place it as a new order because Zappos' current policy doesn't mention direct exchanges, and if you want to return, contact us before the package is forwarded, because as long as it's in our warehouse it's inside the US.
Yes, the shoe usually reaches us in its brand box inside the Zappos outer carton, and we keep the brand box and stack it in your consolidated carton with no tape or labels on it because the store requires it intact for any return, and we discard only the outer carton to reduce volume. If you want everything kept as it arrived, write that in your shipment instructions.
Usually yes; Garmin watches and light-up shoes ship by air as a lithium battery contained in equipment after we declare them on the shipping paperwork free of charge, so keep them in their original box. Alcohol-based shoe-care liquids such as UGG protector spray are treated by many carriers as a flammable liquid by air, so leave them out of your order and stick to shoes, bags and accessories.
The same address collects your shoes from other stores
Your Oregon address works for every US store that ships within the US, so combine your Zappos order with your orders from other shoe and sports stores in one carton and pay for one shipment.
Start now with your Oregon address
Sign up free, copy your address, and order your size from Zappos with free shipping to our warehouse; consolidation, packing and paperwork are on us all the way to your door.
