From the moment you buy to your door, your shipment passes through a fixed set of stops, and each one has a status that shows up in tracking. Knowing them puts your mind at ease: most of what looks like a delay is a normal stage, and anything that needs action from you is clear and specific. Here is the whole journey, with what each status means at FedEx and DHL and what to do when you see it.
The whole journey in days
| Stage | What happens | Typical time |
|---|---|---|
| 1. The store ships | The parcel leaves the store for your address in Oregon, and you follow it with the store’s tracking number (UPS, USPS or domestic FedEx) | 1 to 5 business days |
| 2. Your parcel has arrived | We log it to your code, weigh it and photograph it, and you get a notification with the weight and photos; your free storage starts here | The day it arrives |
| 3. Consolidation and packing | You request shipping from your account, we consolidate and repack, and you see the chargeable weight and the price | 1 to 2 business days |
| 4. Leaving our receiving center | The shipping label is issued, the carrier collects the box, and the international tracking number reaches you by email | 1 business day |
| 5. The international leg | Between the carrier’s sorting hubs, then the flight to your country | Economy 7 to 9 business days, Express 5 to 7 (covers steps 5 to 7) |
| 6. Clearance in your country | Customs reviews the documents and sets the duties and tax, if any | 1 to 3 days |
| 7. Local delivery | The box is in your city with the carrier’s courier | 1 day |
Business days exclude Saturdays and Sundays in the US and public holidays in both countries.
What each status means in FedEx and DHL tracking
| What you see in tracking | What it means | Do you need to act? |
|---|---|---|
| Label created / Shipment information sent | The shipping label has been issued and we are waiting for the carrier to collect the box | No |
| Picked up | The carrier has collected the box from our receiving center | No |
| In transit / Departed FedEx location | On the way between sorting hubs (Memphis or Anchorage, for example) | No, even if two days pass with no update |
| International shipment release – Export | It has officially left the US | No |
| Clearance in progress / At customs | Being cleared in your country, which is normal | No |
| Clearance delay / Action required | Customs or the carrier needs something from you | Yes: pay the duties through the carrier’s link or send your national ID number |
| Released / Cleared customs | Clearance is complete | No |
| At local facility / With delivery courier | In your city, waiting for the delivery round | Stay reachable on your mobile |
| On vehicle for delivery | The courier is on the way to you today | Stay reachable on your mobile |
| Delivery exception | Incomplete address, or no one there to receive it | Yes: contact the carrier with the tracking number, or message us |
| Delivered | Handed over at the address or to whoever received it | No |
DHL’s status names are similar: Shipment picked up · Processed at facility · Customs status updated · With delivery courier · Delivered.
What to do when a status needs action
- Clearance delay with a payment message: FedEx or DHL sends you a link to pay the duties and tax (by text message or email). Paying right away usually means delivery the next day. What you pay in each country.
- An ID request: in Saudi Arabia, Kuwait, Qatar and the UAE, the carrier may ask for the recipient’s national ID or residence permit number. Enter it in your account with us in advance, and we put it on the documents so the shipment does not stop.
- Delivery exception: the address is incomplete or no one was there to receive it. Contact the carrier with the tracking number and give them your location, or message us and we contact them for you.
- No update for two days while In transit: normal on international legs between sorting hubs; we follow it up with you if it goes past three days with no movement.
The notifications you get from us
A message when each parcel arrives, with its weight and photos; a message when the shipping label is issued, with the tracking number and a link to the carrier’s page; and your account shows the same status at any time. Keep the tracking number until delivery; it is also what you need to pay customs duties through the carrier’s link.
Economy takes 7 to 9 business days and Express 5 to 7 from the date the shipment leaves our receiving center, after the parcel reaches us from the store in 1 to 5 days within the US. Business days exclude weekends and public holidays.
It means customs or the carrier needs something: duties to be paid through a link, a national ID number, or a clarification of the invoice. The shipment is safe in the carrier’s warehouse, and it moves the same day once what is needed has been provided.
Within the same city, yes, through the carrier’s service; changing the city or the country needs a new shipping label. It is best to check the address and mobile number in your account before you request shipping.
First check with whoever is at the address or with the building’s reception, then report it to the carrier within 24 hours with the tracking number, and message us so we open an investigation with them.
Follow your shipment from your dashboard
You get a notification with photos and weight for every parcel, and every shipment has a tracking number from our receiving center to your door.
